From the category archives:

Customers & Clients

Facebook or Website

by Norma

A client recently asked us if a Face­book busi­ness account or a stand alone web­site works best. Since we are in the busi­ness of cre­at­ing both, the client prob­a­bly thought we had an answer. After stum­bling and mum­bling, I con­fessed to hav­ing no absolute answer.

The two inter­net solu­tions reach dif­fer­ent groups of peo­ple in dif­fer­ent ways, I told him. Then we dis­cussed his goals, time con­straints and social/​business styles. Ulti­mately he reached a happy deci­sion. My point here is that every sit­u­a­tion is dif­fer­ent and no one solu­tion fits every per­son, busi­ness or budget.

That said, I did run across this inter­est­ing post, so if you are con­sid­er­ing either or both approaches, click here to read the article.

Note:

  • There are some very pricey web design­ers, but we aren’t out to sink your new busi­ness before you roll out your wel­come mat. We can usu­ally cre­ate a nice, func­tional web­site for less than $2000 to get you started. And if you act before the end of the year, we will include a FREE cus­tom Face­book busi­ness (fan) page that links to your website.
  • Here’s a link to the Com­mu­nity Hik­ing Club’s Face­book busi­ness page. When you get there, click on the Kids At Risk link (tab) at the top to see the Fan page we cre­ated for them.

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Facing an angry customer

by Norma

Don’t let anger lead to a break up

angry-customerKaren Salman­sohn, of Oprah​.com, recently wrote, “I can sum up in three “acts” the break­downs and breakups of most rela­tion­ships since the begin­ning of time:

Act 1: You hurt me.

Act 2: Because you hurt me, I now hurt you.

Act 3: Because you hurt me, I now hurt you and so you hurt me again and so I hurt you — and down­ward spi­ral­ing we shall go.”

Then she sug­gests 5 ways cou­ples can avoid being jerks when fight­ing. Let’s see how these will work with a con­fronta­tional customer.

1. Pick the right time and the right place.

Find a place to talk openly, not self-​consciously. A pri­vate office is ideal but any­where you can face each other and make strong eye con­tact will work. In mov­ing your angry cus­tomer out of the pub­lic eye, nei­ther of you has to play for an audi­ence, and you have demon­strated that you take his con­cerns seri­ously. Do the best you can – step out­side or take him for cof­fee if nec­es­sary. [Read More]

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