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	<title>Open a new business &#187; Customers &amp; Clients</title>
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	<description>how to start up a new small business</description>
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		<title>Facebook or Website</title>
		<link>http://www.openmynewbusiness.com/small-businesspinfo/facebook-or-website/</link>
		<comments>http://www.openmynewbusiness.com/small-businesspinfo/facebook-or-website/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 20:17:50 +0000</pubDate>
		<dc:creator>Norma</dc:creator>
				<category><![CDATA[Business Information]]></category>
		<category><![CDATA[Customers & Clients]]></category>
		<category><![CDATA[business resources]]></category>
		<category><![CDATA[cost to open business]]></category>

		<guid isPermaLink="false">http://www.openmynewbusiness.com/?p=717</guid>
		<description><![CDATA[A client recently asked us if a Facebook business account or a stand alone website works best. Since we are in the business of creating both, the client probably thought we had an answer. After stumbling and mumbling, I confessed to having no absolute answer.
The two internet solutions reach different groups of people in different [...]]]></description>
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		<title>Facing an angry customer</title>
		<link>http://www.openmynewbusiness.com/business-relationships/customers-clients/customer-anger/</link>
		<comments>http://www.openmynewbusiness.com/business-relationships/customers-clients/customer-anger/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 20:14:27 +0000</pubDate>
		<dc:creator>Norma</dc:creator>
				<category><![CDATA[Customers & Clients]]></category>
		<category><![CDATA[clients. angry customers]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[open a new business]]></category>

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		<description><![CDATA[Let's see how these will work with a confrontational customer.

1. Pick the right time and the right place.

Find a place to talk openly, not self-consciously. A private office is ideal but anywhere you can face each other and make strong eye contact will work. In moving your angry customer out of the public eye, neither of you has to play for an audience, and you have demonstrated that you take his concerns seriously. Do the best you can--step outside or take him for coffee if necessary.]]></description>
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