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	<title>Open a new business &#187; Customers &amp; Clients</title>
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	<description>how to start up a new small business</description>
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		<title>Facing an angry customer</title>
		<link>http://www.openmynewbusiness.com/business-relationships/customers-clients/customer-anger/</link>
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		<pubDate>Wed, 18 Nov 2009 20:14:27 +0000</pubDate>
		<dc:creator>Norma</dc:creator>
				<category><![CDATA[Customers & Clients]]></category>
		<category><![CDATA[clients. angry customers]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[open a new business]]></category>

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		<description><![CDATA[Let's see how these will work with a confrontational customer.

1. Pick the right time and the right place.

Find a place to talk openly, not self-consciously. A private office is ideal but anywhere you can face each other and make strong eye contact will work. In moving your angry customer out of the public eye, neither of you has to play for an audience, and you have demonstrated that you take his concerns seriously. Do the best you can--step outside or take him for coffee if necessary.]]></description>
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