From the category archives:

Business Relationships

Facing an angry customer

by Norma

Don’t let anger lead to a break up

angry-customerKaren Salman­sohn, of Oprah​.com, recently wrote, “I can sum up in three “acts” the break­downs and breakups of most rela­tion­ships since the begin­ning of time:

Act 1: You hurt me.

Act 2: Because you hurt me, I now hurt you.

Act 3: Because you hurt me, I now hurt you and so you hurt me again and so I hurt you — and down­ward spi­ral­ing we shall go.”

Then she sug­gests 5 ways cou­ples can avoid being jerks when fight­ing. Let’s see how these will work with a con­fronta­tional customer.

1. Pick the right time and the right place.

Find a place to talk openly, not self-​consciously. A pri­vate office is ideal but any­where you can face each other and make strong eye con­tact will work. In mov­ing your angry cus­tomer out of the pub­lic eye, nei­ther of you has to play for an audi­ence, and you have demon­strated that you take his con­cerns seri­ously. Do the best you can – step out­side or take him for cof­fee if nec­es­sary. [Read More]

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How to Find a Business Mentor

by Larry

business-mentorA busi­ness men­tor can guide you through the traf­fic snarl of start­ing a new busi­ness. Select a men­tor care­fully so you can depend on his depend on his wise advice and sen­si­ble coun­sel. Below are 8 points rec­om­mended by Wik​i​How​.com that you may want to keep in mind when look­ing for an adviser.

1. Be care­ful shar­ing your busi­ness infor­ma­tion. When you have a new busi­ness idea, be cau­tious. Don’t go around telling lots of peo­ple about it or your idea might be stolen. In select­ing a men­tor, be sure that this per­son is trust­wor­thy and has no rea­son to under­mine your attempts at start­ing out. More than this, be sure to choose some­one who is pos­i­tive, upbeat, and moti­vat­ing. There is noth­ing more off-​putting than some­one whose neg­a­tiv­ity about your pro­pos­als! Ignore the naysay­ers, those who pro­vide the fig­ures of failed busi­nesses; that’s neg­a­tiv­ity you can do without.

2. Find some­one who is very expe­ri­enced in busi­ness. The men­tor must be good at run­ning a busi­ness inside out, from the bot­tom to the top. Your men­tor should have at least 10 years expe­ri­ence in the busi­ness field and have a track record that shines. Note how this per­son has over­come fail­ures too; if they bounced back and did even bet­ter, this per­son is ideal! [Read More]

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