From the category archives:

Customers & Clients

A client recently asked us if a Facebook business account or a stand alone website works best. Since we are in the business of creating both, the client probably thought we had an answer. After stumbling and mumbling, I confessed to having no absolute answer.

The two internet solutions reach different groups of people in different ways, I told him. Then we discussed his goals, time constraints and social/business styles. Ultimately he reached a happy decision. My point here is that every situation is different and no one solution fits every person, business or budget.

That said, I did run across this interesting post, so if you are considering either or both approaches, click here to read the article.

Note:

  • There are some very pricey web designers, but we aren’t out to sink your new business before you roll out your welcome mat.  We can usually create a nice, functional website for less than $2000 to get you started. And if you act before the end of the year, we will include a FREE custom Facebook business (fan) page that links to your website.
  • Here’s a link to the Community Hiking Club’s Facebook business page. When you get there, click on the Kids At Risk link (tab) at the top to see the Fan page we created for them.

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Don’t let anger lead to a break up

angry-customerKaren Salmansohn, of Oprah.com, recently wrote, “I can sum up in three “acts” the breakdowns and breakups of most relationships since the beginning of time:

Act 1: You hurt me.

Act 2: Because you hurt me, I now hurt you.

Act 3: Because you hurt me, I now hurt you and so you hurt me again and so I hurt you — and downward spiraling we shall go.”

Then she suggests 5 ways couples can avoid being jerks when fighting. Let’s see how these will work with a confrontational customer.

1. Pick the right time and the right place.

Find a place to talk openly, not self-consciously. A private office is ideal but anywhere you can face each other and make strong eye contact will work. In moving your angry customer out of the public eye, neither of you has to play for an audience, and you have demonstrated that you take his concerns seriously. Do the best you can–step outside or take him for coffee if necessary. [Read More]

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